Pillows
What are the pillows made from?
All covers are made with polyester, elastane and spandex. You will see all fabric compositions on each product page.
Are they machine washable
All washing instructions appear on each product page.
Are covers removable?
Covers are removable on the Mega and Body Pillows.
Can I purchase spare covers?
Yes, here.
Where are your products made?
All our products are manufactured in China.
Shipping and Delivery
Shipping within Australia
All orders placed before 12pm AEST are processed the same day wherever possible. Shipping costs will be shown at checkout.
Shipping to NZ/Global
All shipping charges will be shown at checkout. We do our best to keep these as low as possible.
Processing and delivery times
All orders placed before 12pm AEST are processed the same day wherever possible.
Once your order is processed you will receive a shipping confirmation email complete with tracking details.
Deliveries are sent during business hours Monday to Friday. Orders placed on weekends and public holidays will be processed the next business day.
Will I need to pay any customs or duties
If ordering from overseas you will be responsible for any customs/duties charges in your own country.
Billing and Payment
How can I pay for my order
You can check out with Paypal and all major credit and debit cards.
Can I Buy Now and Pay Later?
Yes we have Afterpay, Klarna and Zip available for all Australian and New Zealand customers.
Is my payment secure?
When it comes to your informaiton, we take our responsibilities and obligations very seriously. All personal information such as contact, shipping and billing details are encrypted and securely communicated to use via a secure server using SSL technology. We never see full details of credit card information entered.
Secure payment via credit or debit card
Cuddle Buddy offers a secure payment service via Shopify Pay which uses 'Stripe', an industry leading card processing authority that exceeds the most stringent security standards.
Secure Payment via paypal
Cuddle Buddy offers payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal's own servers.
Returns
Returns and exchanges policy
Returns and exchange policy can be found here
What if I've received something faulty?
Firstly, we're terribly sorry. There's nothing more disappointing than opeing a parcel only to find your item is in anything less than perfect condition. And rest assured we'll get this sorted for you ASAP. Follow the returns process and attach a photo of the fault. If still in stock we'll replace the items for you otherwise we'll issue a refund upon receiving your return. Please be sure to contact us regarding your fault within 60 days of your order to ensure we're able to assist.