In order to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, cuddlebuddy.com.au will not refund your payment. Should you wish to re-send the package, you will incur an additional delivery charge.
Please note, if you do not receive an email confirmation, your order has not been processed. Please contact us by using our contact page.
Orders will not be despatched until payment in full has been received and cuddlebuddy.com.au is satisfied with the integrity of the order. cuddlebuddy.com.au cannot guarantee a specific delivery time. We will make every attempt to fulfill your request but cannot guarantee it.
Prices of goods and delivery and other charges displayed on the cuddlebuddy.com.au website are current at the time of display. These prices are subject to variation without notice.
We will always attempt to be as accurate as possible with our product descriptions, images and pricing. In the interest of product development, some product features may be improved and hence vary slightly.
All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.
Products are subject to availability. If an item is out of stock, we will notify you immediately to confirm a scheduled delivery date.
cuddlebuddy.com.au does not warrant that a product is available or suitable for your purposes and by accessing this website you agree that cuddlebuddy.com.au will not be liable for any product that is not available or not suitable for your purposes or individual needs.
Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. cuddlebuddy.com.au reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.
It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.
These Terms and Conditions govern the use of cuddlebuddy.com.au and the purchase of any goods from it. The website is owned and operated by Comfort Station Pty Ltd (ABN 60 125 821 374).
Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Comfort Station pty ltd does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.
These Terms and Conditions govern the use of cuddlebuddy.com.au (the website) and the purchase of any goods from it. The website is owned and operated by Comfort Station pty ltd (ABN 60 125 821 374).
Copyright on the cuddlebuddy.com.au website is property of Comfort Station Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks that are the property of Comfort Station pty ltd and third parties. This property may only be used for the purposes of browsing the cuddlebuddy.com.au website and acquiring goods on cuddlebuddy.com.au.
This site uses the PayPal payment gateway which features the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, cuddlebuddy.com.au uses a secure payment system to process credit card payments via the EFTPOS system.
Once cuddlebuddy.com.au has processed a transaction against a credit card number, we do not store the card number, even against your order. Your credit card number is promptly and securely destroyed, and we only retain your personal and delivery details.
cuddlebuddy.com.au is committed to providing its users with an Internet experience that respects their personal privacy concerns. cuddlebuddy.com.au does not participate in spamming. We guarantee that we will provide mechanisms for you to communicate your privacy concerns to us and that we will respond to them thoroughly and thoughtfully. We guarantee that cuddlebuddy.com.au will provide the means for you to manage and control the information that you have provided to us.
Collection and use of Information
The personal information we collect is primarily intended to offer better customer service and to improve communication. cuddlebuddy.com.au collects personal data for the purpose of providing a product requested by the customer.
We also may need to contact customers by phone, postal mail, or email if questions arise regarding their order.
Information may also be used to inform relevant customers of additional products and services, which may be of interest to them. Please note, that any marketing material that is sent to the customer will include the option to request removal from our contact lists.
Disclosure of Information
Under no circumstances will cuddlebuddy.com.au sell or receive payments or services for disclosing customer’s personal information. Unless we are required by law to disclose such information cuddlebuddy.com.au will not disclose personal information that may be given to us to any organisation or person outside of the company.
cuddlebuddy.com.au operates via secure data networks that are designed to protect the customer’s privacy and security.
cuddlebuddy.com.au will do its best to ensure that any information provided by the customer is held secure in a manner designed to protect information from internal and external access by anyone other than specifically authorised cuddlebuddy.com.au staff.
cuddlebuddy.com.au customers have the right to remain anonymous except in those transactions (such as Credit Card) where personal information is required to complete such transactions. In the case of gift deliveries,cuddlebuddy.com.au will not disclose the sender’s information to the recipient unless specifically requested to do so by the customer.