PILLOWS

What are the pillows made from?

All covers are made with polyester, elastane and spandex. All pillows are filled with polystyrene microbeads. All fabric compositions can be found on each product page.

Are they machine washable?

All washing instructions appear on each product page.

Are covers removable?

Covers are removable on the Mega and Body Pillows.

Can I purchase spare covers?

Yes you can!

Shop Covers

Where are your products made?

All our products are manufactured in China.

SHIPPING AND DELIVERY

Shipping within Australia

We offer free standard shipping for all of Australia on all orders over $80. Express available at an extra cost, you will see prices at checkout.

Shipping Internationally

All shipping charges will be shown at checkout depending on the products you have purchased.

Processing and Delivery Times

All orders placed before 12PM AEST are processed the same day wherever possible.

Once your order is processed you will receive a shipping confirmation email complete with tracking details. If you do not receive confirmation emails please email the team at orders@cuddlebuddy.com.au.

Deliveries are sent during business hours Monday to Friday. Orders placed weekend and public holidays will be processed the next business day.

Will I need to pay customs or duties?

If ordering from overseas you will be responsible for any customs/duties charges in your own country. For further information we recommend contacting your local customs office.

BILLING AND PAYMENT

How can I pay for my order?

You can checkout with PayPal and all major credit and debit cards.

Can I Buy Now and Pay Later?

Yes we have Afterpay, Klarna and Zip available.

Is my payment secure?

When it comes to your information, we take our responsibilities and obligations very seriously. All personal information such as contact, shipping and billing details are encrypted and securely communicated to us via a secure server using SSL technology. We never see the full details of credit card information entered.

Secure payment via credit or debit card

Cuddle Buddy offers a secure payment service via Shopify Pay which uses 'Stripe', an industry leaving card processing authority that exceeds the most stringent security standards.

Secure payment via PayPal

Cuddle Buddy offers payment via PayPal. Through this service your payment details are never exposed to us and are securely encrypted on PayPal's own servers. Please note we do not accept eCheque via PayPal.

Returns

Returns and exchanges policy

Please refer to the link below:

Refund + Exchanges Policy

What if I received something faulty?

Firstly, we are terribly sorry. There's nothing more disappointing! Please follow our returns policy and we will replace the item or issue a full refund upon receiving your return. Please be sure to let us know within 60 days of your order to enable we can assist you.